Effective Date: 13/4/2025
Welcome to Veneqa! By accessing or using our website (www.veneqa.com) and our services, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Veneqa is an online store specializing in custom neon signs and wall lighting products. These Terms and Conditions apply to all visitors, users, and customers of the website.
2. Orders & Customization
- All custom orders are made specifically based on the information provided by the customer.
- Please double-check your spelling, font selection, and colors before confirming your order.
- Once a custom order is placed, it cannot be canceled or changed as production begins immediately.
3. Pricing & Payments
- All prices are listed in $ ( Dollar ) and are inclusive of applicable taxes unless stated otherwise.
- We accept payments via secure payment gateway, including credit cards.
- Veneqa reserves the right to change pricing at any time without prior notice.
4. Shipping & Delivery
- We offer international and local shipping. Shipping time may vary based on your location and product customization.
- Estimated delivery time will be provided during checkout.
- Veneqa is not responsible for delays caused by courier services or unforeseen circumstances.
5. Returns & Refunds
- Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
- If you receive a damaged item, please contact us within 48 hours of delivery with photos and details of the issue.
- Refunds (if approved) will be processed within 7 business days.
6. Warranty
- The warranty does not cover damage due to misuse, modification, or external causes.
7. Intellectual Property
- All designs, content, and branding on the Veneqa website are the intellectual property of Veneqa and may not be used without permission.
8. Privacy Policy
- By using our site, you agree to our Privacy Policy regarding the collection and use of personal data.
- We do not sell or share your personal information with third parties except as required to fulfill your order.
9. Limitation of Liability
- Veneqa is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Changes to Terms
- Veneqa may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: social@veneqa.com
📞 Phone: +923117392169