At Veneqa, we take pride in offering high-quality, handcrafted products. Due to the nature of our business, all sales are final, and we do not accept returns, exchanges, or refunds.
Order Cancellations
- Once an order is placed, it cannot be canceled or modified, as we begin processing it immediately.
Damaged or Defective Items
- In the rare event that you receive a defective or damaged item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will assess the issue and provide a suitable resolution.
Lost or Stolen Packages
- Veneqa is not responsible for lost or stolen packages once they are marked as delivered. If you experience any issues, please contact the shipping carrier directly.
By placing an order with us, you agree to our No Refund & No Return Policy. If you have any concerns or questions, feel free to reach out to our customer support team at social@veneqa.com.